Needio.Services

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GetTicketByInfoRequest

Requires Authentication
The following routes are available for this service:
All Verbs/HelpDesk/GetTicketByInfo/
GetTicketByInfoRequest Parameters:
NameParameterData TypeRequiredDescription
SessionIdquerystringNo
UserIdqueryintNo
StoreIdqueryintNo
PostIdqueryintNo
TransIdqueryintNo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
GetTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
TicketDetailDTO Parameters:
NameParameterData TypeRequiredDescription
AssignedToformstringNo
LastUpdateByformstringNo
CurrentStatusSetByformstringNo
OwnerformstringNo
CreatedByformstringNo
CreatedDateformDateTimeOffsetNo
CurrentStatusDateformDateTimeOffsetNo
LastUpdateDateformDateTimeOffsetNo
EventsformList<TicketEventDTO>No
TicketTagsformList<TicketTagDTO>No
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
TicketEventDTO Parameters:
NameParameterData TypeRequiredDescription
EventIdformintNo
TicketIdformintNo
EventDescriptionformstringNo
CommentformstringNo
IsHtmlformboolNo
EventByformstringNo
EventByIdformintNo
EventDateformDateTimeOffsetNo
TicketTagDTO Parameters:
NameParameterData TypeRequiredDescription
TicketTagIdformintNo
TagNameformstringNo
TicketIdformintNo
GetTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo

To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv

HTTP + CSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/GetTicketByInfo/ HTTP/1.1 
Host: baseservices2.needion.com 
Accept: text/csv
Content-Type: text/csv
Content-Length: length

{"SessionId":"String","UserId":0,"StoreId":0,"PostId":0,"TransId":0,"start":"\/Date(1594329748765+0300)\/"}
HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length

{"Ticket":{"AssignedTo":"String","LastUpdateBy":"String","CurrentStatusSetBy":"String","Owner":"String","CreatedBy":"String","CreatedDate":"\/Date(-62135596800000)\/","CurrentStatusDate":"\/Date(-62135596800000)\/","LastUpdateDate":"\/Date(-62135596800000)\/","Events":[{"EventId":0,"TicketId":0,"EventDescription":"String","Comment":"String","IsHtml":false,"EventBy":"String","EventById":0,"EventDate":"\/Date(-62135596800000)\/"}],"TicketTags":[{"TicketTagId":0,"TagName":"String","TicketId":0}],"TicketId":0,"TicketType":0,"Category":0,"Title":"String","Details":"String","IsHtml":false,"TagList":"String","Status":0,"Priority":0,"AffectsCustomer":false,"PostId":0,"TransId":0,"StoreId":0,"SessionId":"String","UserId":0},"Result":false,"ResMessage":"String","Error":{"ErrorYn":false,"ErrorCode":"String","ErrorDescription":"String"}}