Needio.Services

AddCommentTicketRequest

The following routes are available for this service:
All Verbs	/HelpDesk/AddCommentTicket/

**AddCommentTicketRequest** Parameters:
Name	Parameter	Data Type	Required	Description
TicketId	query	int	No
Comment	query	string	No

**BaseRequest** Parameters:
Name	Parameter	Data Type	Required	Description
start	form	DateTime	No
DeviceUUID	form	string	No

**AddCommentTicketResponse** Parameters:
Name	Parameter	Data Type	Required	Description
Ticket	form	TicketDetailDTO	No

**BaseResponse** Parameters:
Name	Parameter	Data Type	Required
Result	form	bool	No
ResMessage	form	string	No
Error	form	Error	No
PageInfo	form	BasePageInfo	No

**Error** Parameters:
Name	Parameter	Data Type	Required
ErrorYn	form	bool	No
ErrorCode	form	string	No
ErrorDescription	form	string	No

**BasePageInfo** Parameters:
Name	Parameter	Data Type	Required
TotalRecordCount	form	int	No
TotalPageCount	form	int	No
CurrentPage	form	int	No

**TicketDetailDTO** Parameters:
Name	Parameter	Data Type	Required
AssignedTo	form	string	No
LastUpdateBy	form	string	No
CurrentStatusSetBy	form	string	No
Owner	form	string	No
CreatedBy	form	string	No
CreatedDate	form	DateTimeOffset	No
CurrentStatusDate	form	DateTimeOffset	No
LastUpdateDate	form	DateTimeOffset	No
Events	form	List<TicketEventDTO>	No
TicketTags	form	List<TicketTagDTO>	No

**TicketDTO** Parameters:
Name	Parameter	Data Type	Required
TicketId	form	int	No
TicketType	form	TicketTypes	No
Category	form	TicketCategories	No
Title	form	string	No
Details	form	string	No
IsHtml	form	bool	No
TagList	form	string	No
Status	form	TicketStatuses	No
Priority	form	TicketPriorities	No
AffectsCustomer	form	bool	No
PostId	form	int?	No
TransId	form	int?	No
StoreId	form	int?	No
SessionId	form	string	No
UserId	form	int	No
ReturnId	form	int?	No

**TicketTypes** Enum:
Name	Value
Problem	0
Question	1
Request	2
Proposal	3

**TicketCategories** Enum:
Name	Value
General	0
Profile	1
Post	2
Store	3
Transaction	4
Payment	5
Delivery	6
Refund	7
Chat	8
Campaigns	9
SSS	10

**TicketStatuses** Enum:
Name	Value
Active	0
MoreInfo	1
Resolved	2
Closed	3

**TicketPriorities** Enum:
Name	Value
High	0
Medium	1
Low	2

**TicketEventDTO** Parameters:
Name	Parameter	Data Type	Required
EventId	form	int	No
TicketId	form	int	No
EventDescription	form	string	No
Comment	form	string	No
IsHtml	form	bool	No
EventBy	form	string	No
EventById	form	int	No
EventDate	form	DateTimeOffset	No

**TicketTagDTO** Parameters:
Name	Parameter	Data Type	Required
TicketTagId	form	int	No
TagName	form	string	No
TicketId	form	int	No

**AddCommentTicketResponse** Parameters:
Name	Parameter	Data Type	Required	Description
Ticket	form	TicketDetailDTO	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json

To embed the response in a jsonp callback, append ?callback=myCallback

HTTP + JSON

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/AddCommentTicket/ HTTP/1.1 
Host: baseservices2.needion.com 
Accept: application/json
Content-Type: application/json
Content-Length: length

{"TicketId":0,"Comment":"String","start":"\/Date(1611227278134+0300)\/","DeviceUUID":"String"}

HTTP/1.1 200 OK
Content-Type: application/json
Content-Length: length

{"Ticket":{"AssignedTo":"String","LastUpdateBy":"String","CurrentStatusSetBy":"String","Owner":"String","CreatedBy":"String","CreatedDate":"\/Date(-62135596800000)\/","CurrentStatusDate":"\/Date(-62135596800000)\/","LastUpdateDate":"\/Date(-62135596800000)\/","Events":[{"EventId":0,"TicketId":0,"EventDescription":"String","Comment":"String","IsHtml":false,"EventBy":"String","EventById":0,"EventDate":"\/Date(-62135596800000)\/"}],"TicketTags":[{"TicketTagId":0,"TagName":"String","TicketId":0}],"TicketId":0,"TicketType":0,"Category":0,"Title":"String","Details":"String","IsHtml":false,"TagList":"String","Status":0,"Priority":0,"AffectsCustomer":false,"PostId":0,"TransId":0,"StoreId":0,"SessionId":"String","UserId":0,"ReturnId":0},"Result":false,"ResMessage":"String","Error":{"ErrorYn":false,"ErrorCode":"String","ErrorDescription":"String"},"PageInfo":{"TotalRecordCount":0,"TotalPageCount":0,"CurrentPage":0}}