Needio.Services

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CreateTicketRequest

Requires Authentication
The following routes are available for this service:
All Verbs/HelpDesk/CreateTicket
CreateTicketRequest Parameters:
NameParameterData TypeRequiredDescription
TicketqueryTicketDTONo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
DeviceUUIDformstringNo
CreateTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
PageInfoformBasePageInfoNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
BasePageInfo Parameters:
NameParameterData TypeRequiredDescription
TotalRecordCountformintNo
TotalPageCountformintNo
CurrentPageformintNo
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
ReturnIdformint?No
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
CreateTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo

To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json

To embed the response in a jsonp callback, append ?callback=myCallback

HTTP + JSON

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/CreateTicket HTTP/1.1 
Host: baseservices2.needion.com 
Accept: application/json
Content-Type: application/json
Content-Length: length

{"Ticket":{"TicketId":0,"TicketType":0,"Category":0,"Title":"String","Details":"String","IsHtml":false,"TagList":"String","Status":0,"Priority":0,"AffectsCustomer":false,"PostId":0,"TransId":0,"StoreId":0,"SessionId":"String","UserId":0,"ReturnId":0},"start":"\/Date(1601201706737+0300)\/","DeviceUUID":"String"}
HTTP/1.1 200 OK
Content-Type: application/json
Content-Length: length

{"TicketId":0,"Result":false,"ResMessage":"String","Error":{"ErrorYn":false,"ErrorCode":"String","ErrorDescription":"String"},"PageInfo":{"TotalRecordCount":0,"TotalPageCount":0,"CurrentPage":0}}