Needio.Services

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GetTicketListRequest

Requires Authentication
The following routes are available for this service:
All Verbs/HelpDesk/GetTicketList/
GetTicketListRequest Parameters:
NameParameterData TypeRequiredDescription
StatusqueryTicketStatusesNo
AllYnqueryboolNo
CountqueryintNo
PagequeryintNo
SearchTextquerystringNo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
GetTicketListResponse Parameters:
NameParameterData TypeRequiredDescription
TicketListformList<TicketDetailDTO>No
TotalCountformintNo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
TicketDetailDTO Parameters:
NameParameterData TypeRequiredDescription
AssignedToformstringNo
LastUpdateByformstringNo
CurrentStatusSetByformstringNo
OwnerformstringNo
CreatedByformstringNo
CreatedDateformDateTimeOffsetNo
CurrentStatusDateformDateTimeOffsetNo
LastUpdateDateformDateTimeOffsetNo
EventsformList<TicketEventDTO>No
TicketTagsformList<TicketTagDTO>No
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
TicketEventDTO Parameters:
NameParameterData TypeRequiredDescription
EventIdformintNo
TicketIdformintNo
EventDescriptionformstringNo
CommentformstringNo
IsHtmlformboolNo
EventByformstringNo
EventByIdformintNo
EventDateformDateTimeOffsetNo
TicketTagDTO Parameters:
NameParameterData TypeRequiredDescription
TicketTagIdformintNo
TagNameformstringNo
TicketIdformintNo
GetTicketListResponse Parameters:
NameParameterData TypeRequiredDescription
TicketListformList<TicketDetailDTO>No
TotalCountformintNo

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/GetTicketList/ HTTP/1.1 
Host: baseservices2.needion.com 
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length

{
	Status: 0,
	AllYn: False,
	Count: 0,
	Page: 0,
	SearchText: String,
	start: 2020-07-13T21:24:27.0742060+03:00
}
HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	TicketList: 
	[
		{
			AssignedTo: String,
			LastUpdateBy: String,
			CurrentStatusSetBy: String,
			Owner: String,
			CreatedBy: String,
			CreatedDate: 0001-01-01T00:00:00.0000000+00:00,
			CurrentStatusDate: 0001-01-01T00:00:00.0000000+00:00,
			LastUpdateDate: 0001-01-01T00:00:00.0000000+00:00,
			Events: 
			[
				{
					EventId: 0,
					TicketId: 0,
					EventDescription: String,
					Comment: String,
					IsHtml: False,
					EventBy: String,
					EventById: 0,
					EventDate: 0001-01-01T00:00:00.0000000+00:00
				}
			],
			TicketTags: 
			[
				{
					TicketTagId: 0,
					TagName: String,
					TicketId: 0
				}
			],
			TicketId: 0,
			TicketType: 0,
			Category: 0,
			Title: String,
			Details: String,
			IsHtml: False,
			TagList: String,
			Status: 0,
			Priority: 0,
			AffectsCustomer: False,
			PostId: 0,
			TransId: 0,
			StoreId: 0,
			SessionId: String,
			UserId: 0
		}
	],
	TotalCount: 0,
	Result: False,
	ResMessage: String,
	Error: 
	{
		ErrorYn: False,
		ErrorCode: String,
		ErrorDescription: String
	}
}