Needio.Services

<back to all web services

ReOpenTicketRequest

Requires Authentication
The following routes are available for this service:
All Verbs/HelpDesk/ReOpenTicket/
ReOpenTicketRequest Parameters:
NameParameterData TypeRequiredDescription
TicketIdqueryintNo
CommentquerystringNo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
ReOpenTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
TicketDetailDTO Parameters:
NameParameterData TypeRequiredDescription
AssignedToformstringNo
LastUpdateByformstringNo
CurrentStatusSetByformstringNo
OwnerformstringNo
CreatedByformstringNo
CreatedDateformDateTimeOffsetNo
CurrentStatusDateformDateTimeOffsetNo
LastUpdateDateformDateTimeOffsetNo
EventsformList<TicketEventDTO>No
TicketTagsformList<TicketTagDTO>No
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
TicketEventDTO Parameters:
NameParameterData TypeRequiredDescription
EventIdformintNo
TicketIdformintNo
EventDescriptionformstringNo
CommentformstringNo
IsHtmlformboolNo
EventByformstringNo
EventByIdformintNo
EventDateformDateTimeOffsetNo
TicketTagDTO Parameters:
NameParameterData TypeRequiredDescription
TicketTagIdformintNo
TagNameformstringNo
TicketIdformintNo
ReOpenTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/ReOpenTicket/ HTTP/1.1 
Host: baseservices2.needion.com 
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length

{
	TicketId: 0,
	Comment: String,
	start: 2020-07-07T19:36:56.9844107+03:00
}
HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	Ticket: 
	{
		AssignedTo: String,
		LastUpdateBy: String,
		CurrentStatusSetBy: String,
		Owner: String,
		CreatedBy: String,
		CreatedDate: 0001-01-01T00:00:00.0000000+00:00,
		CurrentStatusDate: 0001-01-01T00:00:00.0000000+00:00,
		LastUpdateDate: 0001-01-01T00:00:00.0000000+00:00,
		Events: 
		[
			{
				EventId: 0,
				TicketId: 0,
				EventDescription: String,
				Comment: String,
				IsHtml: False,
				EventBy: String,
				EventById: 0,
				EventDate: 0001-01-01T00:00:00.0000000+00:00
			}
		],
		TicketTags: 
		[
			{
				TicketTagId: 0,
				TagName: String,
				TicketId: 0
			}
		],
		TicketId: 0,
		TicketType: 0,
		Category: 0,
		Title: String,
		Details: String,
		IsHtml: False,
		TagList: String,
		Status: 0,
		Priority: 0,
		AffectsCustomer: False,
		PostId: 0,
		TransId: 0,
		StoreId: 0,
		SessionId: String,
		UserId: 0
	},
	Result: False,
	ResMessage: String,
	Error: 
	{
		ErrorYn: False,
		ErrorCode: String,
		ErrorDescription: String
	}
}