Needio.Services

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ReOpenTicketRequest

Requires Authentication
The following routes are available for this service:
All Verbs/HelpDesk/ReOpenTicket/
ReOpenTicketRequest Parameters:
NameParameterData TypeRequiredDescription
TicketIdqueryintNo
CommentquerystringNo
BaseRequest Parameters:
NameParameterData TypeRequiredDescription
startformDateTimeNo
ReOpenTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo
BaseResponse Parameters:
NameParameterData TypeRequiredDescription
ResultformboolNo
ResMessageformstringNo
ErrorformErrorNo
Error Parameters:
NameParameterData TypeRequiredDescription
ErrorYnformboolNo
ErrorCodeformstringNo
ErrorDescriptionformstringNo
TicketDetailDTO Parameters:
NameParameterData TypeRequiredDescription
AssignedToformstringNo
LastUpdateByformstringNo
CurrentStatusSetByformstringNo
OwnerformstringNo
CreatedByformstringNo
CreatedDateformDateTimeOffsetNo
CurrentStatusDateformDateTimeOffsetNo
LastUpdateDateformDateTimeOffsetNo
EventsformList<TicketEventDTO>No
TicketTagsformList<TicketTagDTO>No
TicketDTO Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
TicketTypeformTicketTypesNo
CategoryformTicketCategoriesNo
TitleformstringNo
DetailsformstringNo
IsHtmlformboolNo
TagListformstringNo
StatusformTicketStatusesNo
PriorityformTicketPrioritiesNo
AffectsCustomerformboolNo
PostIdformint?No
TransIdformint?No
StoreIdformint?No
SessionIdformstringNo
UserIdformintNo
TicketTypes Enum:
NameValue
Problem0
Question1
Request2
Proposal3
TicketCategories Enum:
NameValue
General0
Profile1
Post2
Store3
Transaction4
Payment5
Delivery6
Refund7
Chat8
Campaigns9
SSS10
TicketStatuses Enum:
NameValue
Active0
MoreInfo1
Resolved2
Closed3
TicketPriorities Enum:
NameValue
High0
Medium1
Low2
TicketEventDTO Parameters:
NameParameterData TypeRequiredDescription
EventIdformintNo
TicketIdformintNo
EventDescriptionformstringNo
CommentformstringNo
IsHtmlformboolNo
EventByformstringNo
EventByIdformintNo
EventDateformDateTimeOffsetNo
TicketTagDTO Parameters:
NameParameterData TypeRequiredDescription
TicketTagIdformintNo
TagNameformstringNo
TicketIdformintNo
ReOpenTicketResponse Parameters:
NameParameterData TypeRequiredDescription
TicketformTicketDetailDTONo

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /HelpDesk/ReOpenTicket/ HTTP/1.1 
Host: baseservices2.needion.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<ReOpenTicketRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Needio.Services.ServiceModel">
  <Comment>String</Comment>
  <TicketId>0</TicketId>
</ReOpenTicketRequest>
HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<ReOpenTicketResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Needio.Services.ServiceModel">
  <Error>
    <ErrorCode>String</ErrorCode>
    <ErrorDescription>String</ErrorDescription>
    <ErrorYn>false</ErrorYn>
  </Error>
  <ResMessage>String</ResMessage>
  <Result>false</Result>
  <Ticket xmlns:d2p1="http://schemas.datacontract.org/2004/07/Needio.Services.ServiceModel.Models">
    <d2p1:AffectsCustomer>false</d2p1:AffectsCustomer>
    <d2p1:Category>General</d2p1:Category>
    <d2p1:Details>String</d2p1:Details>
    <d2p1:IsHtml>false</d2p1:IsHtml>
    <d2p1:PostId>0</d2p1:PostId>
    <d2p1:Priority>High</d2p1:Priority>
    <d2p1:SessionId>String</d2p1:SessionId>
    <d2p1:Status>Active</d2p1:Status>
    <d2p1:StoreId>0</d2p1:StoreId>
    <d2p1:TagList>String</d2p1:TagList>
    <d2p1:TicketId>0</d2p1:TicketId>
    <d2p1:TicketType>Problem</d2p1:TicketType>
    <d2p1:Title>String</d2p1:Title>
    <d2p1:TransId>0</d2p1:TransId>
    <d2p1:UserId>0</d2p1:UserId>
    <d2p1:AssignedTo>String</d2p1:AssignedTo>
    <d2p1:CreatedBy>String</d2p1:CreatedBy>
    <d2p1:CreatedDate xmlns:d3p1="http://schemas.datacontract.org/2004/07/System">
      <d3p1:DateTime>0001-01-01T00:00:00Z</d3p1:DateTime>
      <d3p1:OffsetMinutes>0</d3p1:OffsetMinutes>
    </d2p1:CreatedDate>
    <d2p1:CurrentStatusDate xmlns:d3p1="http://schemas.datacontract.org/2004/07/System">
      <d3p1:DateTime>0001-01-01T00:00:00Z</d3p1:DateTime>
      <d3p1:OffsetMinutes>0</d3p1:OffsetMinutes>
    </d2p1:CurrentStatusDate>
    <d2p1:CurrentStatusSetBy>String</d2p1:CurrentStatusSetBy>
    <d2p1:Events>
      <d2p1:TicketEventDTO>
        <d2p1:Comment>String</d2p1:Comment>
        <d2p1:EventBy>String</d2p1:EventBy>
        <d2p1:EventById>0</d2p1:EventById>
        <d2p1:EventDate xmlns:d5p1="http://schemas.datacontract.org/2004/07/System">
          <d5p1:DateTime>0001-01-01T00:00:00Z</d5p1:DateTime>
          <d5p1:OffsetMinutes>0</d5p1:OffsetMinutes>
        </d2p1:EventDate>
        <d2p1:EventDescription>String</d2p1:EventDescription>
        <d2p1:EventId>0</d2p1:EventId>
        <d2p1:IsHtml>false</d2p1:IsHtml>
        <d2p1:TicketId>0</d2p1:TicketId>
      </d2p1:TicketEventDTO>
    </d2p1:Events>
    <d2p1:LastUpdateBy>String</d2p1:LastUpdateBy>
    <d2p1:LastUpdateDate xmlns:d3p1="http://schemas.datacontract.org/2004/07/System">
      <d3p1:DateTime>0001-01-01T00:00:00Z</d3p1:DateTime>
      <d3p1:OffsetMinutes>0</d3p1:OffsetMinutes>
    </d2p1:LastUpdateDate>
    <d2p1:Owner>String</d2p1:Owner>
    <d2p1:TicketTags>
      <d2p1:TicketTagDTO>
        <d2p1:TagName>String</d2p1:TagName>
        <d2p1:TicketId>0</d2p1:TicketId>
        <d2p1:TicketTagId>0</d2p1:TicketTagId>
      </d2p1:TicketTagDTO>
    </d2p1:TicketTags>
  </Ticket>
</ReOpenTicketResponse>